patokbet Privacy Policy

1. Introduction

patokbet ("we," "us," "our," or "the Company") operates the online gaming platform accessible at patokbet.club. We are committed to protecting the privacy and personal data of all users ("you," "the Player") who access or use the patokbet platform.

This Privacy Policy describes how patokbet collects, uses, stores, shares, and protects your personal information. It also explains your rights as a data subject under Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"), and the implementing rules and regulations issued by the National Privacy Commission ("NPC").

This Privacy Policy forms part of the patokbet Terms & Conditions. By registering for a patokbet account or using any part of the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

If you do not agree with any part of this Privacy Policy, you must not use the patokbet platform.

2. Personal Data We Collect

patokbet collects the following categories of personal data from registered players and platform visitors:

2.1 Identity & Contact Information

• Full legal name as it appears on your government-issued ID
• Date of birth (for age verification — you must be 21 or older)
• Nationality and country of residence
• Registered email address
• Mobile phone number (Philippine number preferred)
• Residential address (barangay, city/municipality, province)

2.2 Identity Verification (KYC) Documents

• Government-issued photo ID (Philippine passport, driver's license, SSS ID, PhilHealth ID, UMID, or Voter's ID)
• Proof of address (utility bill, bank statement, or barangay certificate not older than three months)
• Selfie or live photo for identity confirmation, where required

2.3 Financial Information

• GCash or PayMaya mobile wallet number (last four digits for verification)
• Bank account details (bank name, account name — not full account number) for withdrawal processing
• Transaction history: deposit amounts, withdrawal amounts, dates, and payment method used

2.4 Gaming Activity Data

• Games played, bet amounts, win/loss records, and session duration
• Bonus claims, wagering activity, and promotion participation history
• Responsible gaming tool usage (deposit limits set, cooling-off periods, self-exclusion requests)

2.5 Technical & Device Data

• IP address and approximate geolocation (city/region level)
• Device type, operating system, and browser information
• Session timestamps, login history, and platform interaction logs
• Cookie identifiers and similar tracking technologies (see Section 7)

3. How We Collect Your Data

patokbet collects personal data through the following means:

• Direct registration: Information you provide when creating your patokbet account, completing KYC verification, or updating your profile.
• Transactions: Data generated when you make deposits, request withdrawals, or participate in promotions on patokbet.
• Platform usage: Automatically collected technical data as you browse and interact with the patokbet website and games.
• Customer support: Information you provide when contacting patokbet support via live chat or email.
• Third-party verification: Identity and address verification data from KYC service providers engaged by patokbet to comply with PAGCOR requirements.
• Cookies and tracking technologies: Data collected via cookies, web beacons, and similar technologies as described in Section 7.

4. How We Use Your Personal Data

patokbet uses your personal data for the following purposes:

patokbet will not use your personal data for any purpose not listed above without first obtaining your explicit consent, except where required by law or regulatory directive.

5. Legal Basis for Processing

patokbet processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Consent: Where you have given clear, informed consent for a specific processing purpose, such as receiving marketing communications from patokbet.
• Contractual necessity: Processing required to fulfill our obligations under the patokbet Terms & Conditions, including account management, game delivery, and payment processing.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements, Anti-Money Laundering Act (AMLA) obligations, and NPC directives.
• Legitimate interests: Processing necessary for patokbet's legitimate business interests, such as fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your rights and freedoms.

Where patokbet relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Data Sharing & Disclosure

patokbet does not sell, rent, or trade your personal data to third parties. We may share your personal data only in the following limited circumstances:

6.1 Service Providers

patokbet engages trusted third-party service providers to assist in operating the platform. These include KYC verification providers, payment processors (GCash, Maya, and partner banks), game software providers, and IT infrastructure partners. All service providers are contractually bound to process your data only on patokbet's instructions and in compliance with the DPA.

6.2 Regulatory & Law Enforcement Authorities

patokbet may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or other competent Philippine government authorities where required by law, court order, or regulatory directive. patokbet will notify you of such disclosures where legally permitted to do so.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of patokbet's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity prior to the transfer taking effect.

6.4 With Your Consent

patokbet may share your data with other third parties where you have given explicit prior consent for such sharing.

7. Cookies & Tracking Technologies

patokbet uses cookies and similar tracking technologies to enhance your experience on the platform, maintain session security, and gather anonymized analytics data. The types of cookies used by patokbet include:

• Essential cookies: Required for the platform to function correctly, including session management, login authentication, and security features. These cannot be disabled without affecting platform functionality.
• Analytics cookies: Used to collect anonymized data about how players interact with the patokbet platform, helping us identify areas for improvement. No personally identifiable information is included in analytics data.
• Preference cookies: Store your platform preferences such as language settings and display options to personalize your patokbet experience.
• Security cookies: Help detect and prevent fraudulent activity, unauthorized access attempts, and bot traffic on the patokbet platform.

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies may prevent you from accessing certain features of the patokbet platform, including account login. patokbet does not use third-party advertising cookies or cross-site tracking technologies.

8. Data Retention

patokbet retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. Specific retention periods include:

• Account data: Retained for the duration of your active patokbet account, plus a minimum of five (5) years following account closure, as required under PAGCOR and AMLA regulations.
• KYC documents: Retained for a minimum of five (5) years from the date of submission, in compliance with AMLA record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Customer support records: Retained for three (3) years from the date of the last interaction.
• Technical and device logs: Retained for up to twelve (12) months for security and fraud prevention purposes.

Upon expiry of the applicable retention period, patokbet will securely delete or anonymize your personal data in accordance with NPC guidelines. Where data is anonymized rather than deleted, it may be retained indefinitely for aggregated analytics purposes.

9. Data Security

patokbet implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption: All data transmitted between your device and the patokbet platform is encrypted using industry-standard Transport Layer Security (TLS) protocols.
• Secure data storage: Personal data is stored on secure, access-controlled servers with restricted physical and logical access.
• Access controls: patokbet staff access to personal data is strictly limited on a need-to-know basis, with role-based access controls and audit logging.
• Two-factor authentication: Available for all patokbet accounts to add an additional layer of login security.
• Regular security audits: patokbet conducts periodic security assessments and vulnerability testing of its platform infrastructure.
• Staff training: All patokbet personnel with access to personal data receive regular data privacy and security training.

In the event of a personal data breach that is likely to result in harm to affected individuals, patokbet will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, and will notify affected players as required under the DPA.

10. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by patokbet:

• Right to be informed: You have the right to know what personal data patokbet collects about you and how it is used, as described in this Privacy Policy.
• Right of access: You may request a copy of the personal data patokbet holds about you at any time. patokbet will respond to access requests within fifteen (15) business days.
• Right to rectification: If any personal data held by patokbet is inaccurate or incomplete, you have the right to request correction. You may update basic account information directly through your patokbet account settings.
• Right to erasure: You may request deletion of your personal data, subject to patokbet's legal retention obligations under PAGCOR and AMLA regulations. Requests will be assessed on a case-by-case basis.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes. You may opt out of marketing communications at any time through your account settings or by contacting support.
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to lodge a complaint: If you believe patokbet has violated your data privacy rights, you have the right to file a complaint with the National Privacy Commission of the Philippines.

To exercise any of these rights, please contact the patokbet Data Protection Officer as described in Section 14. patokbet will acknowledge your request within five (5) business days and provide a substantive response within fifteen (15) business days, or notify you if additional time is required.

11. Children's Privacy

The patokbet platform is strictly intended for adults aged 21 years and older, in accordance with Philippine gaming laws and PAGCOR regulations. patokbet does not knowingly collect personal data from persons under the age of 21.

If patokbet discovers or is notified that personal data has been collected from a person under 21 years of age, the relevant account will be immediately closed, all data will be deleted, and any deposits will be returned to the source payment method. If you believe a minor has registered on patokbet, please contact our support team immediately.

patokbet employs age verification measures during registration and KYC processes to prevent underage access to the platform.

12. Cross-Border Data Transfers

patokbet primarily stores and processes personal data within the Philippines. In limited circumstances, personal data may be transferred to or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or game software licensors operating internationally.

Where such cross-border transfers occur, patokbet ensures that adequate safeguards are in place to protect your personal data, including contractual data processing agreements that impose DPA-equivalent protections on the receiving party. patokbet will not transfer your personal data to jurisdictions that do not provide an adequate level of data protection without your explicit consent or a lawful basis under the DPA.

13. Changes to This Privacy Policy

patokbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, patokbet will notify registered players via email or an in-platform notification at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this Privacy Policy indicates when the most recent revision was made. We encourage you to review this Privacy Policy periodically to stay informed about how patokbet protects your personal data.

Your continued use of the patokbet platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree to the amended Privacy Policy, you must cease using the platform and may request account closure in accordance with the patokbet Terms & Conditions.

14. Contact Us & Data Protection Officer

patokbet has appointed a Data Protection Officer (DPO) in compliance with the Data Privacy Act of 2012. If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact:

patokbet aims to respond to all privacy-related inquiries within five (5) business days. For urgent data security matters, please use the live chat function for the fastest response.

If you are not satisfied with patokbet's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.